CRM Principal Consultant.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

 

Want to be part of the team?

This is an exciting opportunity to join our large Melbourne based Digital domain as CRM Principal Consultant in our Customer Experience and Engagement team. As an accomplished senior leader, you’ll work with extraordinary people who are passionate and courageous about enabling clients to meet and exceed their potential.

You will also work with not-for-profits, government and medium to large scale organisations to improve the way they work, engage with their customers and drive cost out of service delivery. We are kicking off our new and exciting journey as we rethink and look to disrupt ourselves and the industry and are looking for key people to help build the foundations and momentum for sustainable success.

 

Working at NTT

  • Love pursuing new and driving meaningful existing relationships with clients
  • Have the ability to continually demonstrate the business value through investment in customer experiences. Including, the development of sustainable strategies that allow organisations to enrich their understanding of their customers.
  • Can lead customers through large, complex transformation programs guiding them in their decision making and ensuring best practice is applied
  • Know how to develop and drive the productisation of services that differentiate your business as leaders in the industry
  • Are entrepreneurial in nature and confident in creating new business opportunities and account strategies.

 

What will make you a good fit for the role?

  • Are a strong leader in digital transformation with proven capability in customer experience design and management, which is complemented with deep exposure to CRM and Digital Marketing technologies (Microsoft)
  • Are a passionate leader and an innovative thinker that continually pushes the boundaries of experience design to ensure we meet the ever-changing demands of our customers.
  • Have an innate ability to not only understand the customer problems, but to design the future state which aligns an organisation with the exact technologies and processes to enable new experiences.
  • Demonstrated work experience in CRM technologies.
  • Experience in Dynamics 365 CE (and/or Power Platform) implementations.