VMWare Systems Engineer
In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?
NTT is looking for a VMWare Systems Engineers to join our Managed Services team to support a variety of IT environments of the top organisations in Australia. This role is a permanent position.
This resource is responsible for support and management of Server Infrastructure, Hyperconverged platforms, Hypervisor, Storage, Data Replication, Backup and related systems and applications.
Working at NTT
- Support, maintain and manage the technical aspects of a managed solution.
- Work independently, with general direction from the client, stakeholders, team lead or senior engineers, to perform operational tasks to resolve all incidents / requests in a timely manner within agreed SLA. Timely and consistent updates of tickets with resolution tasks performed.
- Proactively identify, investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for resolution
- Plan, coordinate and implement system changes of moderate complexity within client specified change windows. Liaise with stakeholders to ensure minimal disruption to the client’s day-to-day business operations.
- Monitor performance levels and capacity of supported applications and assist in proper capacity planning and management.
- Identify recurring issues and initiate problem management.
What will make you a good fit for the role?
- Hypervisor: Vmware – vSphere, ESXi
- Server Infrastructure: Experience in at least one of the following DellEMC, HP, Cisco UCS
- Operating System: Windows Server and/or Linux
- Excellent knowledge and experience in ticketing tools, preferably Service Now
- Excellent client service orientation and passion for achieving or exceeding expectations