Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
Want to be part of the team?
As a Technical Support Consultant at NTT, you will be working with various customers to analyze complex business and resolve the issues in creative ways. Leveraging your technical expertise, you will use good judgement in selecting tools and methods to solve technical discrepancies.
This is a unique opportunity to be a part of our Managed Services team in Melbourne.
Your day at NTT
The role will involve support, enhancement and administration of Microsoft D365 / CRM / Customer Experience systems and related technologies. The role will be based in Melbourne, working within a national team supporting clients across Australia. As a member of the national team you will be responsible for maintaining D365 CRM solutions, enhancing these solutions via minor projects, and contributing to the technical expertise of the team. Additionally, you may be asked to participate in transitioning in new client solutions and working on project implementations from time to time.
You will be required to provide technical support services based on response and resolution SLAs using tools such as ServiceNow. You will interact with clients via phone, email, video conference and in person as appropriate. You may be required to go on call to provide 7x24 coverage on a rotational basis within the national team.
What will make you a good fit for this role?
- Experience in supporting Microsoft Dynamics CRM related technical issues.
- Experience CRM/ADX portal.
- Experience working both remotely from clients and onsite as required.
- Experience developing and maintaining CRM solutions utilising two or more of the following technologies: (.NET, Java Script, Scribe, O365, AD/ADFS).