Team Leader - Security

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

We are currently looking for a Team Leader to join our high performing Managed Services business in our North Ryde office. You will set the standard for client satisfaction and assist with the development of client service policies, procedures and standards that will ensure the continued satisfaction of NTT clients. You will engage with clients over the phone, via email or face to face and use the information gathered from these engagements to discuss possible improvements to client service with other managers within NTT.

Here's what we'll expect you to do:

  • Provide leadership and support to the Security engineering team in Sydney
  • Manage the resourcing requirements of a 24x7 on-call operation, including but not limited to, shift hand-over, operational guidance, ad hoc support requests and escalation
  • Be available to provide “out of business hours” support via roster or situations such as Major Incidents
  • Continually evaluate and improve work process, systems and practices within the team
  • Monitor and develop the team’s high standard of technical and professional skills. This includes working to further develop the team’s level of ITIL Compliance, SLA Performance and Client Satisfaction

Here’s what we’re looking for: 

  • Highly developed leadership and people management skills
  • Experience in an outsourced delivery environment where both Managed and Professional Services were being delivered
  • Excellent communication, writing and interpersonal skills
  • In-depth knowledge of IT Security and Networking technologies.
  • Proven track record achieving business targets and operational performance metrics.

We look for people with a client centric, consultative approach. You’re committed to excellence and ongoing development, and want to leverage the fantastic training opportunities that we offer. We want team players. We care about our clients, our colleagues, and the environment and we want you to do the same. 
In return for your skills and your commitment to our values, you will be rewarded with a responsive and balanced workplace, unparalleled IT industry positioning, industry leading benefits, an excellent salary and bonus structure along with a talented and focused team. 

Join our growing global team and accelerate your career with NTT. Apply today!