CMS Practice Manager

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.


Want to be part of the team?

This is an exciting opportunity to join our large Melbourne based Digital domain as CMS Practice Manager in our new Customer Experience and Engagement team.

As an accomplished senior leader, you’ll work with extraordinary people who are passionate and courageous about enabling clients to meet and exceed their potential.

You will also work with not-for-profits, government, and medium to large scale organizations to improve the way they work, engage with their customers, and drive cost out of service delivery.

We are kicking off our new and exciting journey as we rethink and look to disrupt ourselves and the industry and are looking for key people to help build the foundations and momentum for sustainable success.


Your day at NTT

  • Love building teams and capability.
  • Love selling the vision and a measurable outcome.
  • Ability to continually demonstrate the business value through investment in customer experiences.
  • Have a deep understanding and appreciation of large organization pressures regarding sustainable revenue growth and reducing cost to serve and underpinning this with measurable outcomes through engagements.
  • Creatively bring to life complex strategies and master the art of communicating in word and voice with clarity, simplicity, and impact
  • Know how to develop and drive the productization of services that differentiate your business as leaders in the industry
  • Have deep experience in leading presales activities such as leading opportunities, client strategy, estimation, and proposals.
  • Live and breathe Agile.


What would make you a good fit for this role?

  • Experience in either consulting or a medium to large scale organization.
  • A strong leader in digital transformation with proven capability in customer experience design and management.
  • Deep exposure to CMS (Adobe Experience Manager, Sitecore) and Digital Marketing technologies.
  • Have a strong appetite for strategy, data, customer experience, and Human-Centred Design (HCD) to ensure solutions are engaging, relevant, and exceed the customers’ expectations and desired business results.
  • Are confident in aligning supportive technologies (or know when to grab an expert!) and business processes to create the connective tissue that an organization requires to support industry-leading customer experiences.
  • Have proven expertise in leading organizations to build the strategy, capabilities, and the change momentum required to build commercial futures in the digital age.