Level 3 Network Engineer

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

Want to be part of the team?

Their primary objective is to ensure zero missed service level agreement conditions. The Network Engineer (L3) focuses on third line support for high complexity incidents and maintains the Networking environmental and monitoring equipment.


Your day at NTT

  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
  • Provide Networking support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for Networking operations and related infrastructure.
  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
  • Take full ownership for managing the incident to resolution within the service level conditions.
  • Perform level 3 server and network troubleshooting, server rack mounting and cable patching / management.
  • Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
  • Perform the necessary hand over procedures in cases where shift work is required.
  • Produce breach and other reports to identify failures and short-comings.

What would make you a good fit for this role?

  • Strong BAU support with some project experience
  • Strong experience with R & S
  • Nexus
  • Viptela
  • Meraki (preferred but not needed)
  • Strong experience with implementation and maintenance
  • Strong experience with installations and remote support