Field Support Engineer

  • Level 2 support

Who we are

Viiew specialise in workforce-as-a-solution services, allowing clients the flexibility to augment or strengthen their team with a specialised workforce who offer deep experience and expertise in digital, data, security, infrastructure, project solutions and business transformation. Our highly experienced and skilled teams are supported by extensive training and enablement, ongoing technical assessments and our global network as part of NTT Ltd.

The opportunity

We are seeking a Level 2 Field Support Engineer to augment our Non profit client’s project delivering ICT refresh.

Based on our client’s site in Sydney CBD - Inner west here you’ll join our team on an initial 4 month contract with view of extension later where you’ll be responsible for front line customer service, driving the delivery of high quality customer support across for all incidents, service and change requests, and manages the business relationship with end users, a fleet of over 3000 end user devices including PC’s, laptops, tablets, Macs, printers, mobiles etc. and the systems that automate the management of this flee.

Skills & Experience

To successfully support this system etc you will need:

  • Proven experience in providing Level 2 Technical support 
  • Proven experience with PC Upgrades, data and Profile Migration.
  • Experience in Service Desk operations and incident management processes using a Call Management System
  • Experience in Operating Environment including Active Directory, Windows 7 - Windows 10, Exchange, Skype for Business, Mobility, LAN, WAN, Wi-Fi, Printing & Telephony.
  • Understanding of Autopilot and Intune. 
  • Must be willingness to travel to different client locations within NSW if and when required

Why Viiew?

Viiew Consultants are agile and innovative. We work together to achieve great things.

We reward our Consultants for their skills and alignment to our values with:

  • Exposure to industry-leading technology, projects and expertise
  • Support of specialist colleagues across Australia and the globe as part of NTT Ltd
  • No payroll administration fees
  • Entitlements to discounted training and certifications via DDLS.
  • And much more

About us

NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.