Service Delivery Manager

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

Want to be part of the team?

The role takes responsibility to provide continuity in service and act as an advocate for client within NTT. They support the business by taking responsibility for overall Contract management for medium to large complex contracts. They are responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts – can be specific client accounts or a group of accounts.

The role may operate across multiple sites or for NTT Support Services offering. They are the primary interface managing the services relationship between the client and NTT. The Service Delivery Managers will own the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place.

The Service Delivery Manager role is a chargeable service in the Uptime Proactive Support Service (PSS) option. They are responsible to perform client facing activities in service activation of Uptime Support Services, support and coordinate with GDC in service activation to ensure successful completion. It is the responsibility of the Service Delivery Manager to identify trends and areas of improvement in service delivery and communicate this information to regional and global stakeholders.

 

The successful candidate will come from a large and complex system integration organization similar to NTT.


Your day at NTT

  • Relationship management
  • Contract management
  • Assigned service delivery management
  • Responsible for service activation
  • Single point of reporting access
  • Service level requirement discovery

What would make you a good fit for this role?

  • Strong experience working as a Service Delivery Manager
  • Service delivery and/ or related function in a medium to large ICT organisation, preferably IT service provider.
  • Excellent client service orientation
  • Expert negotiation skills
  • Excellent communication skills (both verbally and written) and can use these skills to interact with a variety of stakeholders
  • Assertive in their approach and display excellent persuasion and influence ability

Additional requirements can be listed here in sentence form.